Jeffree Star refunds Christmas Mystery Box buyers after complaints over stickers
12 December 2019, 14:25 | Updated: 12 December 2019, 16:42
Some Jeffree Star Mini Mystery Box customers expressed disappointment over receiving stickers in their box instead of a promised "exclusive" cosmetic item. Jeffree Star has now begun issuing refunds.
Jeffree Star says he will refund customers who purchased his Christmas 2019 Mini Mystery Box following complaints over some of the package's contents.
At the end of November, Jeffree Star announced that he would be releasing a Christmas-themed mystery box. The beauty influencer and YouTuber revealed that the limited edition boxes would be available in three tiers and a (now-deleted) flyer Jeffree posted on his Instagram indicated that "each box contains at least one exclusive mystery cosmetic item".
People who bought Jeffree's Mini, Premium, or Deluxe Christmas Mystery Boxes received a surprise combination of eyeshadow and highlighter palettes, bullet and liquid lipsticks, lip scrubs, Jeffree Star apparel, and a set of exclusive stickers. People who bought Premium or Deluxe boxes received more items and items of higher value, whereas Mini Box buyers were likely to receive lip scrubs, lipsticks, and stickers.
The stickers in the $20 Mini Mystery Box sparked the most debate from fans who expressed disappointment that the "exclusive" item they received was not actually a cosmetic item as the flyer had initially indicated.
Some fans took to social media to express their disappointment over receiving the stickers.
@JeffreeStar uhh kinda disappointed in my mystery box. Only got 2 things and some stickers. Idk if that’s the 3rd item but I’m highly disappointed, I was excited about this, please tag him so he can see pic.twitter.com/bkAvcvP7l3— Jessica Collins💀 (@imagrapee) December 6, 2019
Pretty disappointed at @JeffreeStar mini mystery box since it seems mine is less value the everyone else since I got a 12 dollar lip scrub while everyone else got an 18 dollar lip bullet. pic.twitter.com/qJ8pc4r3MV— Amayo (@bluepulse99) December 5, 2019
Others defended Jeffree, saying that people should appreciate what they received.
Y’all are so ungrateful in 2019 Jeffree star put out a $20 mystery box with a lipstick a liquid lipstick and a really beautiful set of stickers I’m sorry but that is worth the $20 to me why don’t y’all calm the fuck down and stop being ungrateful— Lo🎄 (@lauren_ob447) December 8, 2019
bitches are complaining abt getting stickers when y’all should be thankful you got a mystery box in the first place! CANT RELATE,got kicked out the queue 4 times.ungrateful..you can send your box to me i’ll give ya $20 #jeffreestarmysteryboxes #jeffreestarmysterybox #jeffreestar— Alexandra (@allym1031) December 6, 2019
I cant believe people are actually bitching about one of the items in the jeffree star mini mystery box being stickers. im happy to have anything from his brand, and that box was only $20 like, what are you expecting 🤣— Serenity (@GlamWSerenity) December 6, 2019
Jeffree responded to one of the complaints in a now-deleted tweet directed at a fan.
He tweeted: "I showed your message to the guy that spent hours drawing those stickers, he said you are rude and disgusting. My holiday collection was with Shane, mystery boxes are fun and...a mystery. Get over yourself, the entitlement is gross."
Jeffree Star has now begun to issue refunds for the Mini Mystery Boxes.
Jeffree Star Cosmetics began sending out emails late last week indicating that refunds would be issued and undelivered boxes would be shipped as planned.
"You will be receiving a refund for your Mini Mystery Box that was purchased during our Black Friday Sale, your order IS NOT CANCELLED. Your order will be shipped as planned," the email read.
"We here at Jeffree Star Cosmetics made the decision to make the refund as well as still send the Mini Mystery Box to everyone due to our miscommunication regarding the contents of the 'Mini Mystery Box' sold during the Black Friday sale. An initial posting should have stated 'every box contains at least 1 exclusive item', but due to our error said, 'every box contains at least 1 exclusive cosmetic item'."
It's all in a day's work for Jeffree who often addresses controversies and mishaps associated with his launches. Recently, the influencer revealed he'd received "death threats" over an idea he had to restock his limited edition Peppermint Frost palette.