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Jeffree Star responds to criticism after customers receive broken highlighters in new mystery box
22 October 2019, 12:41
Some of Jeffree Star's mystery boxes contained Skin Frost highlighters with special black splatters on it for Halloween.
Jeffree Star and Shane Dawson have collaborated on the highly-anticipated Conspiracy palette (which will be dropping on 1 November – eek!) and it's all the internet is talking about now. But while we wait, Jeffree Star launched three new mystery boxes filled with exclusive products. However, Jeffree Star Cosmetics customers are complaining that the highlighters are arriving in broken pieces.
READ MORE: Shane Dawson Conspiracy palette: Release date, eyeshadow shades and all the merch so far
Jeffree Star Cosmetics launched its Halloween mystery boxes on 11 October and unsurprisingly they instantly sold out. The boxes were priced between $40 to $160 and contained everything from limited edition Jeffree Star Cosmetics products to Jeffree Star merch.
The YouTuber tweeted that the $75 "deluxe" mystery box contained a special Skin Frost highlighter that would "never be made again". So naturally, Jeffree's die-hard fans were excited to get their hands on the products.
The spooky and blinding Halloween #MysteryBox Skin Frost shade 🎃👻 This was only available in the medium size box and will never be made again! 😭 Next Mystery Box launch will be on #BlackFriday next month ❓
— Jeffree Star (@JeffreeStar) October 20, 2019
Photos: @Trendmood pic.twitter.com/AK0ckueZmU
However, when customers received their parcels, some noticed that the highlighters arrived damaged before they even opened them.
Soon, Jeffree's customers started sharing photos of broken highlighters on Twitter.
Soooo I am happy with everything I got but the one thing I was excited about came broken 😭 @JeffreeStar pic.twitter.com/SBWuNQ9BBf
— Nowhere Girl (@Nowheregirl866) October 20, 2019
Was so excited to get @JeffreeStar Halloween mystery box but then unfortunately got the highlighter busted and even then it was amazing😭 pic.twitter.com/GqtXI1vBTS
— Haley Wheeler (@Wheels_24) October 22, 2019
Just got my JSC mystery box today! I’m living and loving everything in it! Buuuut sadly the skin frost mystery highlighter is broken I ain’t mad really just a little upset over the highlighter honestly Im not mad at the fact I’m covered in it love the glow 😂😂❤️❤️ @JeffreeStar pic.twitter.com/duB7SF6PXq
— Destry_Ghost (@Kirito_Nun) October 21, 2019
Just opened my @JeffreeStar mystery box to find my skin frost highlighter completely shattered! 😭Everything else in the box is absolutely stunning as always !! 🎃🖤 pic.twitter.com/2B04lPJF6w
— h a n n a h ♡ r o s e (@ArtsyroseTweets) October 19, 2019
I am so sad rn i ordered the @JeffreeStar Deluxe mystery box and the mysteryfrost highlighter was shattered i was so excited to use it 😭😭😭 pic.twitter.com/AEJvhlDD9L
— Alie Nuss (@alie_nuss) October 21, 2019
@JeffreeStar MY MYSTERY HIGHLIGHTER CAME BROKEN!!😭😭😱 #JeffreeStarCosmetics pic.twitter.com/JNjjt5vRGp
— ✌🏼🙄👏🏼🤗 (@buddyb4519) October 18, 2019
Jeffree responded to the criticism surrounding his highlighters on Twitter.
A fan asked if they were meant to have the black splatter effect on them – with some believing it was actually mould. He said: "The black splatter is for Halloween aesthetic purposes haha it's spooky and has a ghost on the shade label, just like the jawbreaker highlighter I wanted to do something fun! A few hundred out of a VERY large amount arrived broken sadly."
READ MORE: Shane Dawson reveals 'Conspiracy' liquid lipstick colours with Jeffree Star
"I pride myself on my customer service team and all anyone has to do is email a photo of the broken product and we will send out a new one," he added. "No tea, just for handling from USPS but we prepare of these moments and always have extra stock for CS issues like this!"
the black splatter is for Halloween aesthetic purposes haha it’s spooky and has a ghost on the shade label, just like the jawbreaker highlighter I wanted to do something fun! A few hundred out of a VERY large amount arrived broken sadly
— Jeffree Star (@JeffreeStar) October 20, 2019
I pride myself on my customer service team and all anyone has to do is email a photo of the broken product and we will send out a new one. No tea, just for handling from USPS but we prepare of these moments and always have extra stock for CS issues like this!
— Jeffree Star (@JeffreeStar) October 20, 2019
Thankfully, Jeffree was quick to get the issue sorted. Some customers said they'd received confirmation from Jeffree Star Cosmetics that they'd receive a brand new highlighter.