ASOS have changed their returns policy and people are fuming

3 April 2019, 17:22 | Updated: 3 April 2019, 17:28

ASOS bag on fur rug.
ASOS have changed their returns policy. Picture: Instagram:@bradleytomsmith
Jazmin Duribe

By Jazmin Duribe

Alert: change is coming!

Listen up, ASOS have changed their returns policy and no-one is happy about it. Earlier this year, it was reported that fashion brands like ASOS would "blacklist" customers who return items repeatedly. Now, ASOS' latest returns policy change is bad news if you're a serial returner.

Basically, the returns period is being extended from 28 days to 45 days – but after the 28 day period you can only get an ASOS voucher. People have been cheating the system and getting refunds after that time period, so yes, we actually need to get our lives together and start returning things on time to get a full refund.

ASOS broke the news in an email, which read: "We know easy returns are one of the (many) reasons you shop with us, so we’ve increased the time you can return stuff from 28 days to 45 days.


"If you return anything within 28 days, we’ll refund you as normal… and after that (up to 45 days), you’ll now get an ASOS gift voucher for the amount you spent."

With a focus on being kind to the environment, ASOS wants to reduce the amount we're returning items and keep it to a minimum.

It added: "We also need to make sure our returns remain sustainable for us and for the environment, so if we notice an unusual pattern, we might investigate and take action. It’s unlikely to affect you, but we wanted to give you a heads up."


Whilst they didn't define what an "unusual pattern" of returns would be, if you're one of the people that wears an outfit for a night out and then whizzes it right back, you can forget about it under ASOS' new and tighter policy.

They continued: "If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads – way, waaay more than even the most loyal ASOS customer would order – then we might have to deactivate the account and any associated accounts."

Of course, it won't affect the majority of us (we hope...) but some people were pissed about the new rules.

What do you think? Tweet us @popbuzz and let us know!